We at BetStarters are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don’t avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and rewarding workplace where everyone may thrive and significantly impact the industry. Come and be a part of our inspiring team by joining us!

About the role:

As a PSP Technical Support specialist, you will play a crucial role in ensuring the continuous high acceptance rate of implemented payment methods. This position involves managing and optimizing payment processes, addressing technical issues, and performing reconfigurations in back-office systems and payment aggregator tools such as PIQ and Praxis. Strong technical acumen, problem-solving skills, and an understanding of the iGaming payment landscape are essential.

What You’ll Do:

  • Monitor and analyse payment method performance, identifying areas for improvement to ensure high acceptance rates.
  • Collaborate with stakeholders to implement strategies for optimizing the payment process.
  • Provide technical assistance to internal teams and external partners in addressing payment-related issues.
  • Troubleshoot and resolve technical challenges related to payment methods promptly.
  • Perform reconfigurations in back-office systems and payment aggregator tools (e.g., PIQ, Praxis) to enhance payment method acceptance.
  • Collaborate with development teams to implement necessary changes and updates.
  • Document and maintain comprehensive records of payment method configurations, changes, and issue resolutions.
  • Contribute to the development of knowledge base articles for common payment-related queries.
  • Work closely with cross-functional teams, including product managers, developers, and support teams, to ensure a seamless payment experience for users.

About You:

  • Bachelor’s degree in a relevant technical field or equivalent work experience (minimum 2 years in a similar position).
  • Proven experience in technical support or payment operations within the iGaming industry.
  • Familiarity with payment aggregator tools such as PIQ and Praxis.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of payment processing technologies and industry trends.
  • Experience with reconfiguring payment methods in back-office systems and payment aggregator tools.
  • Understanding of PCI-DSS compliance and other relevant security standards.
  • Customer-focused with a commitment to maintaining high payment acceptance rates.
  • Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
  • Ability to adapt to a dynamic and fast-paced iGaming environment.
  • Team player with effective collaboration skills.

What We Offer:

  • Enjoy the best of both worlds with our hybrid work, which provides flexibility and freedom while maintaining a strong team Connection.
  • Live a balanced and healthy lifestyle with the help of our wellness allowance.
  • Enjoy delicious meals regularly with our office lunches and, socialize with your co-workers.
  • Stay fuelled throughout the day with our regular breakfast snacks.
  • Satisfy your cravings with our monthly Wolt credits, which can be used at a wide variety of restaurants.
  • Along with private health insurance, we offer free eye-sight tests.
  • Never stress about finding a parking spot again with our private parking options.
  • Enjoy our employee exclusive discounts around the island.

At BetStarters, diversity is a vital value, and we actively work to ensure equity in our hiring processes. Without exhibiting any bias against candidates for any legally protected reason, it is our commitment to evaluate candidates based solely on their skills and abilities. Each candidate is respected and truly valued for who they are.